Just like anything in life, at times, raw feeders can face a few challenges. This blog is to help explain how to deal with the most common, though still rare, issues faced.
My raw food order hasn’t arrived what can I do?
When your raw order doesn't arrive as planned try not to panic. If it was sent well packaged, it can usually stay frozen / partially frozen for 48hours from leaving the suppliers.
Check for email or app or text updates first of all.
If no updates or any issues of concern in the tracking for your order, contact your supplier (the company you bought from) for more help.
NOTE: If you can, try order before you get too low on your raw food supplies or each order try order a couple of extra meals so you can keep some raw food back in case of unexpected delays, although rare, it’s always worth doing for extra peace of mind.
My raw foods arrived but its fully defrosted, help!
Take photographs of the parcel, evidence of the fully defrosted items, and screenshots of your delivery number, date and time it was delivered. Send these to your raw food supplier (the company you ordered from), and they will help further.
My raw foods arrived partially defrosted but still cold to the touch, help!
As long as food is only partially defrosted and is still cold to the touch it can be refrozen safely do not worry.
The raw food smells funny when opened, what do I do?
Does it contain tripe? If so, this is common. It may also smell differently if its high in heart or if it contains a lot of vegetables, but if in doubt reach out to your supplier or the manufacturer even.
The Food differs in colour depending on what packet I use?
Batches can differ in colour from time to time this can be down to different cuts of meat being used in different batches. Depending on how long the batch took to produce from start to finish before being freezing can have an impact from the oxidisation meat has when it’s exposed to air.
The Food contains something metallic-like, it is rabbit or other game
It is highly likely this is shot; in fact, it usually is mentioned on the product labelling that it may contain shot. Most dogs will spit this out but going through with a fork or spork can help you to find this easily if it is present before serving to your dog.
The Food contains blue plastic, what do I do?
Please leave it in situ and take pictures, then take pictures of the packaging including any batch numbers or best before dates. Please then send these pictures to the supplier or manufacturer who will help further.
The Food contains white bits / fat, is this normal?
This is very normal in many meat products especially fattier proteins. It’s absolutely fine to feed but do be aware that if your dog is in a current pancreatic flare up, OR they are on a weight loss journey, feeding low to moderate fat proteins is advisable rather than high fat proteins.
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